Why ISP Need A Call Center, ISP need call center for better service for their clients. if isp wants to provide a good quality service so they have a call center.
1. No need to publish many mobile numbers, a single IP phone number will solve your problem to handle multiple calls.
2. Using live call monitoring tool, real time dashboard and call history, an ISP can look up number of call not answered by agent which will improve customer support.
3. Tracking voice record will give idea how customer is being treated by your helpdesk agent which will increase an ISP’s customer support efficiency
4. Call center will also save your monthly mobile bill expense. Since IP Phone number call rate is quite cheaper than mobile call rate